Feedback Guardian

Acme Coffee Co.

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Overview

Dashboard29AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter7Drive-Through9Outdoor Patio2

Eastside Roastery

Order Counter7Bathroom4

Manage

TeamBillingAccountBrandingAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

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Plan Usage — Professional

Active
Locations2 / 15
Responses this month238 / 10,000

Today

12

4.17 avg rating

Last 7 Days

52

4.08 avg rating

30-Day Average

4.08/5

+0.12vs prev 30d

30-Day Volume

238

+23 responses

QR Scans

895

779 unique visitors

Review Clicks

28.5% conversion

3

Today

14

7 days

41

30 days

google22yelp11tripadvisor8

Response Volume — Last 14 Days

2 locations · 5 feedback points

Attention Needed

Drive-Through
3.78/5
Bathroom
3.35/5
29 pending follow-ups

Action Items8

8 outstanding items across 2 locations

Front Counter2Sad
Needs follow-up
just now

“The latte was lukewarm and took 15 minutes. Not great for a quick stop.”

Alex Riveraalex.r@email.com·
Drive-Through1Very Sad
Needs follow-up
just now

“Waited too long in the drive-through line today. Usually much faster.”

Morgan Chenmorgan.c@email.com(503) 555-1234(prefers call)·
Bathroom2Sad
No status
yesterday

“Restroom was out of soap. Please check more frequently.”

Jamie Patel(503) 555-9876(prefers text)·
Front Counter3Neutral
Contacted
2d ago

“Please add more vegan pastry options. The coffee is great but food selection is limited.”

Jordan Kimjordan.k@email.com·
Drive-Through2Sad
Contacted
3d ago

“My order was wrong twice this week. Please double-check orders before handing them out.”

Taylor Brookstaylor.b@email.com(503) 555-4567·
Order Counter1Very Sad
No status
4d ago

“Parking is always a nightmare. Is there anything that can be done?”

Casey Moorecasey.m@email.com·
Front Counter2Sad
Resolved
5d ago

“Prices went up again? Getting hard to justify daily visits.”

Riley Santosriley.s@email.com·
Drive-Through2Sad
No status
6d ago

“Music was way too loud this morning. Could barely hear the person I was with.”

Avery Quinn(503) 555-7890(prefers text)·

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