Changelog

Previously, managing follow-ups for 20+ responses meant updating each one individually. Now you can handle them all at once.

• Select multiple customer responses and update follow-up status in one click
• Available on both the main dashboard action items and individual feedback point pages
• Filtered CSV export — download just the responses matching your current filters, not everything

Until now, the only way to test your feedback form was to submit real responses — polluting your analytics and skewing your data.

• Preview your feedback form exactly as customers see it — with all your settings, branding, and labels applied
• Shareable test links (valid 24 hours) so team members can test without logging in
• Amber banner and dashed border clearly distinguish test mode from the live form
• "Test Again" button to reset and re-test without refreshing the page

When a team member needs to see a specific piece of feedback, sending them to the dashboard and asking them to find it isn't efficient.

• Alert emails now link directly to the specific feedback point — not just the generic dashboard
• Contact request emails link to the exact response that triggered the notification
• Copy a direct link to any response from the response card and share it with your team
• Linked responses are permanently highlighted so they're easy to spot when you arrive

Previously, changing a team member's location access required removing them and sending a new invitation.

• Edit location assignments for existing team members directly from the team page
• Add or remove locations without disrupting their account access
• At least one location is always required — use the remove button to revoke all access entirely

Notification rules were locked after creation — changing who receives alerts meant deleting the rule and recreating it.

• Add or remove email recipients on existing notification rules with an inline editor
• When removing a team member, their email is automatically cleaned up from all notifications they were on
• If removing someone would leave a notification with zero recipients, it's deactivated instead of deleted

Your best customer feedback deserves to be seen beyond your dashboard.

• Generate branded social media images from any positive customer response
• Landscape and square formats — optimized for Instagram, Facebook, Twitter, and LinkedIn
• Automatically styled with your brand colors and logo
• Download instantly or share directly to your social channels

Happy customers rarely leave online reviews on their own. Now you can nudge them at the perfect moment — right after they tell you they're satisfied.

• After a 4-5 star rating, customers are prompted to leave a review on Google, Yelp, TripAdvisor, or Facebook
• Configurable review platform links per location — choose which platforms matter most to your business
• Click tracking and conversion analytics show which platforms drive the most reviews
• Included free during your trial on the Professional plan

Perfect for businesses that want to collect feedback on a shared tablet at the counter or entrance.

• Deploy feedback forms on shared tablets with a configurable auto-reset timer (1 to 20 seconds)
• Dedicated kiosk URL per feedback point with PWA support for fullscreen, app-like display
• QR scan tracking is disabled in kiosk mode to keep your analytics accurate
• Step-by-step tablet setup guide for both iPad and Android devices

A 1-star rating without a comment doesn't tell you what went wrong. This feature helps you find out.

• When a customer gives a 1-3 star rating without leaving a comment, a follow-up screen gently asks what went wrong
• Toggleable per feedback point — enabled by default, easy to turn off
• Significantly increases the amount of actionable feedback you receive from unhappy customers

Sometimes customers want to hear back from you. Now they can tell you that — and you'll know instantly.

• "I'd like to be contacted about my feedback" checkbox with name, email, phone, and call/text preference
• Instant email alerts sent to your team when a customer requests to be contacted
• Configurable threshold alerts when negative feedback exceeds a count you define within a time window
• Multi-recipient support — send alerts to your entire management team, not just one person

Closed a location or seasonal venue? Archive it to free up quota without losing any of your feedback history.

• Archive locations and feedback points to free up your plan quota without losing any historical data
• Reactivate archived locations and feedback points anytime — all previous responses are preserved
• Archived items are clearly marked throughout the dashboard so there's no confusion

We wanted people to experience Feedback Guardian before committing to a trial — so we built a full working demo.

• Full demo dashboard with realistic sample data — no signup or credit card required
• 10+ fully interactive pages: analytics, locations, team management, billing, branding, audit log, and support
• Every button, filter, and toggle works exactly like the real dashboard

Your team, investors, or partners want to see how customers feel — without needing a login to your dashboard.

• Share a public link to your feedback analytics with stakeholders — no login required
• Average rating, satisfaction rate, response trends, rating distribution, and recent comments — all on a single shareable page
• Toggle sharing on or off per location from your dashboard settings

If you have more than one location, you need to know which ones are performing well and which need attention.

• Compare feedback across all your locations and feedback points side by side
• Weekly rating trend line charts with per-location color coding
• Stacked bar chart showing rating distribution comparison across locations
• Sortable performance table with response counts, averages, and per-rating breakdowns

Your customers and team should hear from you at every important moment — not just when something goes wrong.

• Subscription lifecycle: trial ending reminders, payment failed alerts, plan upgrade/downgrade confirmations, cancellation and reactivation notices
• Operational: contact request notifications, welcome emails, team invitations, invite resends, support ticket confirmations, and trial extension notices
• All 16 templates automatically use your brand colors, logo, and display name
• Every email includes a Reply-To header pointing to your configurable support address

Customers scan a QR code, tap an emoji, and they're done — no app, no account, no friction.

• 5-point emoji rating forms accessible via QR code — no app download, no account creation, under 15 seconds to complete
• Customizable questions, rating labels, and branding per feedback point
• Optional comment field for detailed feedback (up to 500 characters)
• Works on any smartphone with a camera — no special app or technology required

Know how your customers feel right now — not days later when a bad review hits Google.

• At-a-glance stats: today's responses, 7-day and 30-day averages, QR scan counts, and response volume
• 14-day response trend sparkline chart showing daily activity
• Attention alerts flag feedback points with average ratings below 3.0
• Pending follow-up counter shows how many customers are waiting to hear from you

Find exactly the feedback you're looking for — whether it's a specific comment, a rating pattern, or a customer who needs follow-up.

• Full-text search across comments, internal notes, and contact information
• Advanced filters: by rating (1-5), comments (with or without), contact info, follow-up status (needs follow-up, contacted, resolved), and date range (24h, 7d, 30d, 90d, or custom)
• Newest/oldest sort toggle with paginated results (20 per page)
• Color-coded response cards with rating indicator, timestamp, and action buttons

Feedback without follow-through is wasted. The action items queue ensures no customer request falls through the cracks.

• Dedicated action items queue surfaces responses from customers who want to be contacted
• Three-stage follow-up workflow: Needs Follow-Up → Contacted → Resolved
• Internal notes on any response — visible only to your team, never to customers
• Filter action items by status and sort by newest or oldest

Your data belongs to you. Export it anytime for reporting, compliance, or integration with other tools.

• Export all responses as CSV with 15 data columns including ratings, comments, contact info, and follow-up status
• Export audit logs for compliance and record-keeping
• UTF-8 with BOM for seamless Excel compatibility

One dashboard for all your locations — whether you have 2 coffee shops or 50 retail stores.

• Unlimited locations with per-location settings, display preferences, and analytics
• Unlimited feedback points per location (e.g., Front Desk, Restroom, Checkout Counter, Drive-Through)
• Side-by-side location comparison with trend charts and rating distribution
• Pin favorite locations to your sidebar for one-click access

Feedback is a team sport. Give your managers, staff, and stakeholders the access they need — and nothing more.

• 4 role types: Admin (full access), Viewer (read-only), Location Manager (manage assigned locations), Location Viewer (view assigned locations)
• Team invitations with secure 24-hour expiry links
• Location-scoped access — assign team members to only the locations they manage

Print a professional QR poster and have it on display in your business within minutes.

• Instant QR code generation for every feedback point — ready to share in seconds
• 6 print-ready PDF templates: full page poster, half page flyer, table tent, business cards (8 per page), quarter page signs (4 per page), three column layout
• Industry-tailored copy option adapts the poster text to your business type

Your feedback forms should look like they belong to your business, not a third-party tool.

• Custom primary and accent colors with 12 quick presets: Blue, Sky, Green, Teal, Purple, Indigo, Red, Pink, Orange, Gold, Dark, and Slate
• Logo upload displayed on feedback forms, QR code PDFs, and email notifications
• White-label mode removes all "Powered by Feedback Guardian" branding (Enterprise plan)
• Live preview updates in real-time as you customize your colors and branding

Don't wait until you check the dashboard — get alerted the moment something needs your attention.

• Threshold alerts notify your team when negative feedback exceeds a count you define within a configurable time window
• Contact request alerts sent instantly when a customer provides their contact information
• Multi-recipient support — add team members or any email address to notification rules
• 30-minute cooldown between alerts to prevent inbox overload

Start free, upgrade when you're ready, and manage everything from one place.

• 14-day free trial with no credit card required — includes all Professional plan features
• Three plan tiers: Starter (small businesses), Professional (growing businesses with Review Booster and Social Proof Cards), and Enterprise (custom pricing, white-label, dedicated support)
• Self-service upgrade, downgrade, and cancellation through your billing dashboard
• Usage meters for locations and monthly responses with color-coded quota warnings
• Prorated pricing on mid-cycle plan changes

We built more than a dashboard — we built a complete web presence to help you discover, learn about, and evaluate Feedback Guardian.

• Homepage with interactive demo form, feature highlights, pricing, and testimonials
• 30+ industry-specific landing pages covering restaurants, hotels, retail, fitness, healthcare, salons, and more
• Interactive demo dashboard — a full working prototype with sample data, no signup needed
• Documentation, FAQ, getting started guides, and educational content (feedback best practices, ROI of feedback, handling negative reviews)
• Public feedback analytics sharing — give stakeholders a read-only link to your results