Collect Customer Feedback with QR Codes
Replace comment cards and post-visit surveys with instant QR code feedback. Capture honest opinions while the experience is still fresh.
10 sec
Average completion time
4.8x
More responses than email surveys
No app
Required to give feedback
The Challenge
These are the problems that hold businesses back from truly understanding their customers.
Post-visit surveys have terrible response rates
Email and SMS surveys sent hours or days later get 2-5% response rates. By then, customers have forgotten the details that matter most.
Comment cards disappear into a drawer
Physical comment cards rarely get read, can't be searched, offer no trend analysis, and are easily lost or ignored by busy staff.
You only hear from extremes
Without an easy feedback channel, only very happy or very angry customers speak up. The valuable middle ground — customers who had a fixable issue — stays silent.
Feedback is scattered across platforms
Google reviews, Yelp, Facebook, email, and in-person comments create a fragmented picture. No single place tells you how customers truly feel.
How Feedback Guardian Helps
Purpose-built features that solve these challenges and turn customer feedback into action.
In-the-moment capture
Customers scan a QR code right at your location and submit feedback in seconds. No app download, no account creation, no friction.
Structured and searchable
Every response is stored with a star rating, optional comment, timestamp, and contact info. Search, filter, and analyze your data instantly.
Reach the silent majority
The low-friction QR form makes it easy for moderately satisfied (or dissatisfied) customers to share feedback they'd never bother writing a review about.
One centralized platform
All feedback flows into a single dashboard. No more checking five platforms to understand customer sentiment.
Key Capabilities
The tools and features that make this solution work for your business.
Custom feedback forms
Customize the question, rating labels, and whether to collect comments and contact info. Each feedback point can have its own configuration.
Instant response notifications
Get notified by email when feedback arrives, especially negative responses. Configure thresholds per feedback point.
Response browser with search
Full-text search across all comments. Filter by rating, date range, follow-up status, and whether the customer requested contact.
Contact request handling
Customers can opt in to being contacted. You see their name, email, and phone in the dashboard and can track your follow-up status.
Frequently Asked Questions
Start hearing from the customers who never speak up
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