Set Up in 5 Minutes,
See Results Today
From signup to your first customer response — here's everything you need to start collecting real-time feedback at your business.
Step-by-step setup
Follow these 7 steps to go from zero to collecting customer feedback. Most businesses complete the entire setup in under 5 minutes.
Create your account
Sign up for a free trial — no credit card required. Just your email, a password, and your business name. You'll be in your dashboard in under 30 seconds.
Create your free accountCreate your first location & feedback point
Start by creating a location — a physical place like "Downtown Restaurant" or "Main Office." Then add a feedback point within it (e.g., "Front Counter" or "Checkout"). Each feedback point gets its own QR code and custom question. The onboarding wizard walks you through both steps.
Customize your branding
Make the feedback form yours. Upload your logo, pick your brand colors, and set your company name. Your customers will see a form that matches your business.
Download & print your QR code signage
Choose from 4 print-ready PDF templates: full page, half page, table tent, or business card. Each template includes your unique QR code, a call-to-action, and your branding. Print at home or at any copy shop.
Read our Signage Placement GuidePlace your signage strategically
Position your QR codes where customers will naturally see them — near exits, on tables, at checkout, or in waiting areas. Eye level placement and good lighting make a big difference in response rates.
See placement best practicesMonitor your dashboard
Responses appear in real time. Your dashboard shows today's stats, 7-day and 30-day trends, rating distribution, and recent comments. Compare multiple locations side by side in the analytics view.
Set up alerts for negative feedback
Configure email alerts that fire when satisfaction drops below your threshold. Set different thresholds per feedback point, add multiple alert recipients, and catch problems before they become public reviews.
What to expect in your first week
Here's a realistic timeline of what happens after you set up Feedback Guardian.
Set up & launch
Create your account, set up your first location and feedback point, customize branding, and put up your first QR code signage. You could start receiving feedback within hours.
First responses arrive
Start seeing ratings and comments come in. Check your dashboard to see how customers are responding. Don't worry if volume is low at first — it takes time for customers to notice the signage.
Spot early patterns
With a few days of data, patterns start to emerge. Which locations get the most feedback? Are ratings consistent or do they drop at certain times? Use these insights to make your first improvement.
Optimize & expand
Add more feedback points, try different signage placements, experiment with custom questions. Set up threshold alerts. Invite team members. Start tracking trends week over week.
Quick tips for maximizing responses
Small changes that make a big difference in how many customers leave feedback.
Multiple touchpoints
Place signage at 3+ locations per venue for maximum coverage.
Eye-level placement
Position QR codes at 4–5 feet height where customers naturally look.
Timing matters
Exit placements capture complete experiences. Tables catch in-the-moment feedback.
Customize your question
A specific question gets better responses than a generic "How was your experience?"
Follow up on contact requests
When unhappy customers request follow-up, respond quickly — it's your chance to make things right.
Check daily
Spend 2 minutes each morning reviewing yesterday's feedback. Consistency is key.
Ready to start collecting feedback?
Start your -day free trial today. No credit card required. Set up your first location and feedback point in under 5 minutes.