Manage Feedback Across Every Location
Organize locations, assign team members with the right level of access, and compare performance across your entire business — all from one account.
The multi-location challenge
When you manage multiple locations, feedback gets fragmented fast. Different managers use different tools. Data lives in separate spreadsheets. There's no single view of how each location is performing — and no way to compare them.
Even when you have a feedback tool, giving the right people the right access becomes a headache. You don't want every regional manager seeing every location. You don't want location staff changing account-wide settings.
Feedback Guardian solves this with a simple organizational structure: locations contain feedback points, and roles control who can see and do what.
Sound familiar?
- Feedback from different locations lives in different systems
- No single dashboard to compare location performance
- Managers can see data they shouldn't — or can't see data they need
- Adding a new location means starting from scratch
- No way to hold individual locations accountable
How it's organized
A clean three-tier structure keeps everything organized, no matter how many locations you manage.
Role-based access control
Give every team member the right level of access. Account-level roles cover the entire organization. Location-level roles are scoped to specific sites.
Account Admin
Full access to everything in the account.
- Manage billing and subscription
- Invite and remove team members
- Create and configure all locations
- View all analytics and responses
Account Viewer
Read-only access across the entire account.
- View all locations and feedback points
- Access analytics and response data
- Export reports and CSV data
- No ability to change settings
Location Manager
Full control of their assigned locations only.
- Create and edit feedback points
- View responses and analytics
- Configure location settings
- Cannot see other locations
Location Viewer
Read-only access to their assigned locations.
- View feedback points and responses
- Access location-level analytics
- Cannot modify any settings
- Cannot see other locations
Account roles (Admin & Viewer) are assigned when inviting team members. Location roles (Manager & Viewer) are assigned per-location from the Locations page.
See it in action
Your Locations page gives you an at-a-glance view of every location, its feedback points, team assignments, and key metrics. Click any location to drill into its details.
Locations
Preview of the Locations dashboard view
Key benefits
Everything you need to manage feedback at scale, without the complexity.
Multi-Location Support
Every plan includes multiple locations. Starter supports up to 3, Professional up to 15, and Enterprise offers unlimited locations.
Granular Access Control
Four distinct roles let you give the right people the right level of access — from full account control to read-only location views.
Location-Level Settings
Each location has its own review platform links, public sharing toggle, and Smart Review Booster configuration.
Cross-Location Analytics
Compare performance across locations side by side. Toggle between location-level and feedback-point-level views in your analytics dashboard.
Scalable Structure
Start with one location and grow as your business expands. Upgrade your plan to unlock more locations as you need them.
Centralized Billing
One account, one subscription. Manage all locations and team members under a single billing relationship.
Perfect for multi-location businesses
Whether you manage 2 locations or 200, the same structure scales with you. Each location is a self-contained unit with its own feedback points, team members, and settings — but you always have a centralized view across all of them.
Location Managers handle their own site without seeing anyone else's data. Account Admins keep the big picture. And adding a new location takes less than a minute.
Restaurant Chains
Create a location for each restaurant, then add feedback points for dine-in, takeout, and restrooms.
Hotel Groups
One location per property. Feedback points for front desk, pool, restaurant, gym, and housekeeping.
Healthcare Networks
A location per clinic or hospital. Feedback points for reception, waiting room, and post-visit.
Retail Chains
Each store gets a location. Add feedback points for checkout, fitting rooms, and customer service.
Fitness & Gym Chains
A location per gym. Feedback points for front desk, group classes, locker rooms, and personal training.
Property Management
Each property is a location. Feedback points for common areas, maintenance, and leasing office.
Available on every plan
Multi-location management is included on every plan. Higher tiers unlock more locations to grow with your business.
Starter
$0/mo
Professional
$0/mo
Enterprise
Custom
Ready to organize your locations?
Start your -day free trial today. No credit card required. Set up your locations, assign your team, and start collecting feedback in under 5 minutes.