Real-Time Customer Feedback Alerts
Get notified by email within minutes of negative feedback. Set custom thresholds per location and never miss a customer who needs your attention.
< 2 min
From submission to your inbox
Per-location
Customizable thresholds
30 min
Smart cooldown prevents spam
The Challenge
These are the problems that hold businesses back from truly understanding their customers.
Negative feedback sits unseen for hours or days
If you check your feedback dashboard once a day, a morning complaint doesn't get seen until tomorrow. That's 24+ hours where the customer stews and considers posting a bad review.
Alert overload from every response
Getting notified for every single piece of feedback — including all the positive ones — trains you to ignore alerts. Critical notifications get buried in noise.
Multiple locations multiply the monitoring burden
With several locations, manually checking each one's feedback is impractical. Problems at remote sites go undetected until they become crises.
Generic alerts lack context
A simple "new feedback received" notification doesn't tell you whether it's urgent or routine. You have to log in every time to assess severity.
How Feedback Guardian Helps
Purpose-built features that solve these challenges and turn customer feedback into action.
Threshold-based filtering
Set rating thresholds per feedback point. Only get alerted when a rating falls below your threshold. Three-star and above? No notification. Two-star? Alert sent immediately.
Email alerts with full context
Alert emails include the rating, comment text, whether the customer requested contact, and a link directly to the response. Act without logging into the dashboard first.
Multi-recipient support
Send alerts to multiple email addresses — the owner, shift manager, and regional manager can all be notified simultaneously. The right people know immediately.
Smart cooldown to prevent spam
A 30-minute cooldown prevents alert fatigue during busy periods. If you get several negative responses in quick succession, you're alerted to the first without being spammed.
Key Capabilities
The tools and features that make this solution work for your business.
Per-location thresholds
Set different alert thresholds for each feedback point. A new location might trigger alerts at 3 stars while an established one only alerts at 2 stars.
Multi-recipient alerts
Add multiple email addresses to receive alerts for each feedback point. Ensure the right people are always in the loop.
30-minute cooldown
Intelligent cooldown prevents alert fatigue. You get the first notification immediately and a summary if more come in during the cooldown period.
One-click response access
Every alert email links directly to the specific response in your dashboard. One click from notification to action — no searching required.
Frequently Asked Questions
Never miss a customer who needs your attention
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